Thank you for shopping with Sarth Crystalz. We appreciate your business and want to ensure your satisfaction with our products. Please review our return and refund policy carefully.

1. Return Eligibility:
Customers may return eligible items within 7 days from the date of receiving their orders.

2. Eligible Items:
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Items that show signs of use or damage may not be eligible for a refund.

3. Initiation of Return:
To initiate a return, customers must contact our customer service team within 7 days of receiving the order. Please provide your order number and a detailed reason for the return.

4. Return Shipping:
Customers are responsible for the cost of return shipping. Please ensure that the items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method.

5. Inspection and Processing:
Once we receive the returned items, our team will inspect them for eligibility. If the items meet our return criteria, we will process the refund. Refunds will be issued to the original payment method used for the purchase. If you opt to replace or change any received item for any reason, please note that return courier charges of up to Rs 150 will apply. Replacement or exchange will be facilitated upon receipt of the item at our office.

6. Refund Timeframe:
Refunds will be processed within 7 business days of receiving the returned items. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

7. Non-Returnable Items:
Certain items are non-returnable, including but not limited to:

• Personalized or customized items
• Gift cards
• Non Refundable or Return products as per mentioned.

8. Exchanges:
We do not currently offer exchanges. If you need a different item, please initiate a return and place a new order.

9. Damaged or Defective Items:
Please record every parcel before opening the packaging for receive a damaged or defective item or missing items within 24 hours received the parcel, please contact our customer service team immediately. We will arrange for a replacement or refund as appropriate.

10. Like or Dislike:
Customers who have received the product and can’t return or get a refund may like or dislike it depending on their experience and satisfaction.

11. Contact Information:
For any questions or concerns regarding our return and refund policy, please contact our customer service team at sarthcrystals@gmail.com

Note:
This return and refund policy is subject to change without notice. Please check our website for the most up-to-date policy information.

Thank you for choosing Sarth Crystalz. We appreciate your understanding and cooperation.